Customers Considering THEAR

Installation Process

FAQ

Installation Process

One-on-one counseling

Considering "THEAR"? Please contact us via "Contact Us" or by phone. Experienced sales staff will respond in a day or two to escort you from installation planning to initial day of operation. Please do not hesitate to contact even if you have your own building contractors, builders or housing manufacturers. We will walk them through the installation process. Also, please refer to "Businesses" page which provides details for our business concept.

Free quote

We will perform an analysis based on your building conditions and other information, and calculate the required system capacity to choose panels. The information, at minimum, should include: (1) floor plan and design drawings of your house (2) square measure, height and facing direction of target room, and width of opening. Based on the information, we add other factors such as thermal insulation of the building to arrive at an estimation of required capacity. You will receive our calculation result in the form of data.
*The calculation may take 3 to 7 business days..

On-sight visit and determining specifications

We will ask a provisionary order statement when you decide to proceed for the installation process. We will schedule an on-site visit to your premises, at which time we expect to discuss colors and other specifications. After the visit, we will provide you with the following:

  1. Formal quote (panel, options, heat pump, installation costs)
  2. Installation details

Note:

  • On-site visit without provisionary order statement may be at a cost.
  • Installation assessment is available for any areas in Japan.
  • Please ask for areas that would require travel costs.
  • If you have your own building contractor, we request the contractor to perform the on-site visit.
  • To facilitate your decision on new life, we recommend that you feel "THEAR" in our showroom. Please come visit and experience "THEAR".

About installation

When the decision is made, we will walk you through the contract process, product specification, installation and other information in detail. Delivery will be made within 45 days after the contract is signed. While installation period may vary depending on the size of building, it usually takes 1 to 4 days. For special or larger facilities, please contact us. The installation flow is as follows:

  1. Delivery
  2. Measurement, drainage work and pipe laying
  3. Groundsill installation
  4. Panel installation
  5. Pipe connection and heat pump operation test
  6. Installation of other accessories
  7. Delivery of user manual and instructions

FAQ

About delivery

Except for some inventoried models, the manufacturing is BTO. We usually deliver within 45 days from order placement. However, as panels are manufactured one by one, we may require additional days in peak seasons and other special periods.

About payments

We require 50% of down payment when the contract is signed and the rest be paid after installation. Please make payments by wire.

About maintenance

The panel is essentially maintenance-free. However, we recommend that you occasionally clean it with "Maintenance Kid" included in the package. We also recommend monthly cleaning of the drain pan for the cooling operation. Unlike traditional air conditioners, it requires no cleaning or maintenance of filter.

About after service

Please contact our Call Center at 03-6820-3912 for trouble-shooting. Please contact the contractor for issues associated with installation. We appreciate your feedback after installation. Please do not hesitate to contact us. We can be reached at anytime.

About product warranty and periodic inspection

The panel comes with a 10-year manufacturer warranty. Installation is guaranteed for 10 years if our recommended contractor is used. (Please confirm the terms when using your own contractor.) As an optional service, we also provide a periodic inspection service.

CONTACT US

Contact us for any inquiries or help getting installation plans

シアーコールセンター 03-6802-3912 営業時間 9:00AM~6:00PM(年中無休)

 03-6802-3912 >  Contact >

Produced by

The EDGEWATER's Corporation

Manufactured by

PROTOTECH Incorporated